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Privacy policy

 

Privacy Policy

This Privacy Policy outlines how www.seevo.in (referred to as “the Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, interact with, or make a purchase. By using the Site, you agree to the practices outlined in this Privacy Policy. If you do not agree, please refrain from using the Site.

1. Collection of Personal Information

We collect specific information necessary to operate our Site, process transactions, and provide a seamless shopping experience. Personal Information refers to data that can identify an individual. Below are the categories of Personal Information we collect and why:

a. Device Information

  • Examples: Web browser version, IP address, time zone, cookie data, pages visited, search terms, and Site interactions.
  • Purpose: To optimize and improve the Site, perform analytics, and ensure Site functionality.
  • Source: Automatically collected via cookies, log files, and similar technologies.
  • Disclosure: Shared with service providers like Shopify (e-commerce platform) and Shiprocket (shipping partner).

b. Transaction & Checkout Information

  • Examples: Name, billing/shipping address, payment details (e.g., credit/debit card numbers, UPI IDs), email, and phone number.
  • Purpose: To process orders, arrange shipping, prevent fraud, issue invoices, and communicate about your purchases.
  • Source: Collected directly from you during checkout, including through third-party payment processors or partner checkouts.
  • Disclosure: Shared with Shopify, payment processors (e.g., Razorpay, PayU, PayPal), and shipping partners.

c. Customer Support Information

  • Examples: Information provided during support inquiries (e.g., emails, chats, or calls).
  • Purpose: To resolve issues and improve customer service.
  • Source: Collected directly from you.
  • Disclosure: Not shared externally unless necessary to address your inquiry.

2. Partner Checkouts

When you make a purchase, your transaction may be processed by a trusted third-party checkout system (e.g., Razorpay, Shopify Payments, or PayU). These systems operate independently, and we do not store or access sensitive payment information (e.g., credit card numbers). By using our Site, you agree to the privacy policies of these checkout providers.

Third-Party Checkout Providers:

We disclaim liability for issues arising from partner checkout services.

3. Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from minors. If you believe your child has provided Personal Information, contact us immediately at care@seevo.in, and we will delete it.

4. Sharing Personal Information

We share your Personal Information only as necessary to fulfill our services and comply with legal obligations. Examples include:

  • Shopify: Manages our e-commerce platform. Shopify Privacy Policy.
  • Payment Processors: Securely handle payment transactions.
  • Shipping Partners: Fulfill orders and provide tracking information.
  • Legal Compliance: Personal Information may be disclosed to comply with applicable laws, court orders, or enforceable government requests.

5. Behavioral Advertising

We may use your Personal Information for targeted advertising or marketing based on your preferences and interactions with the Site. Examples include:

  • Google Analytics: Tracks browsing behavior to improve the Site. Opt-out here.
  • Social Media Ads: Your data may be used to deliver ads on platforms like Facebook or Instagram.

Opt-out Options:

For broader advertising opt-outs, visit the Digital Advertising Alliance.

6. Cookies

Cookies enhance your browsing experience by storing preferences and improving Site functionality. Types of cookies we use:

  • Essential Cookies: Required for Site functionality (e.g., shopping cart management).
  • Performance Cookies: Analyze Site usage and improve performance.
  • Advertising Cookies: Deliver personalized ads based on your interests.

You can manage cookie settings via your browser. Note that disabling cookies may affect Site performance. For details, visit All About Cookies.

7. Data Protection Rights (GDPR & CCPA)

a. GDPR (EEA Residents)

If you are in the European Economic Area (EEA), you have the right to:

  • Access, update, or delete your Personal Information.
  • Transfer your data to another service provider.
  • Object to data processing based on legitimate interests.

To exercise these rights, contact us at care@seevo.in. Your data may be stored and processed outside the EEA, but we ensure GDPR compliance through secure data transfer agreements.

b. CCPA (California Residents)

California residents have the right to:

  • Request access to Personal Information (Right to Know).
  • Request deletion of Personal Information.
  • Opt-out of the sale of Personal Information (we do not sell data).

To make a request or designate an authorized agent, email care@seevo.in.

8. Security of Personal Information

We implement industry-standard measures (e.g., encryption, firewalls, and secure hosting) to protect your data. However, no transmission method is 100% secure, and we disclaim liability for unauthorized access arising beyond our control.

9. Do Not Track (DNT)

We do not respond to DNT signals as there is no consistent industry standard. However, you can limit tracking through your browser settings.

10. Updates to Privacy Policy

This Privacy Policy is subject to change to reflect operational, legal, or regulatory updates. Changes will be posted on this page with an updated “Last Revised” date. Continued use of the Site constitutes acceptance of these changes.

11. Contact Information

If you have questions, complaints, or concerns about this Privacy Policy, contact us at:

  • Email: care@seevo.in
  • Address: Dreams Linen Pvt Ltd, Sun Mill Compound Back Exit, Lower Parel, 160, 400013, Mumbai, Maharashtra, India.

If unsatisfied with our response, you can lodge a complaint with your local data protection authority. EEA residents may contact their authority at ICO Complaint Page.

Last Revised: 02-12-2024