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Refund policy

Returns, Exchanges & Refunds

1. Returns

We accept returns on any item within 7 days of delivery, provided the following conditions are met:

Eligibility for Returns:

  • Items must be unused and in their original condition, with packaging intact.
  • Proof of purchase (e.g., order number or order confirmation) is required.

Non-Returnable Items:

  • Custom-made or personalised products, such as custom-size items or embroidered items, unless they arrive damaged or defective.

Return Process:

  1. Start a return by messaging us on WhatsApp at +91-9372216468 or emailing care@seevo.in.
  2. Approved returns will receive a prepaid shipping label and return instructions. Items sent without prior approval will not be accepted.

2. Damaged Parcels

If your parcel arrives damaged, send us a photo of the package and items along with your order number on WhatsApp or email. We will take it up with the delivery company and send you a free replacement. We only ask you to send back the items you received so we can use them in our claim.

3. Exchanges

  • Message us on WhatsApp to exchange your order, subject to stock availability.
  • The item being exchanged must meet the same conditions as returns (unused, original condition, within 7 days of delivery).

4. Refunds

Once your return reaches our warehouse and passes a quality check, we refund the full order amount to your original payment method within 5-7 business days. For Cash on Delivery orders, please reach out to our team on WhatsApp at +91-9372216468 or at care@seevo.in with your bank or UPI details for the refund.

5. International Orders

  • A flat shipping fee of ₹2,500 applies to all international orders, subject to revision based on destination and serviceability.
  • All international shipments are sent on a duties and taxes collect basis. Customers are responsible for any customs fees, taxes, or brokerage charges.
  • International orders are final sale and non-refundable, as set out in our Shipping Policy.

Legal Disclaimer

1. Third-Party Delays

  • Seevo is not liable for delays caused by shipping providers, customs authorities, or other third parties.
  • Customers agree to allow reasonable timeframes for resolution of logistical issues.

2. Return Shipping

  • Customers are responsible for securely packaging returned items and sending them using the prepaid label from Seevo.
  • Lost, delayed, or damaged items during return shipping are not Seevo’s responsibility unless the prepaid shipping label is used as instructed.

3. Limitation of Liability

  • Seevo is not liable for delays, damages, or losses caused by third-party providers (e.g., courier services, customs).
  • Seevo will not compensate for any indirect, incidental, or consequential damages.

4. Dispute Resolution

  • Any disputes arising from purchases will be governed by the laws of India, under the jurisdiction of courts in Mumbai, Maharashtra.
  • Customers must contact Seevo customer support to resolve issues before taking further action.

Contact Information

Last Updated: October 2026